Get back to the conversation.

Camera or microphone is not working

Open your browser site settings and allow camera and microphone access for MuMu. Close other apps that may be using the camera, reload the page, and try again.

• Check the browser permission icon near the address bar
• Confirm the correct camera and microphone are selected
• Update the browser and reload
• Try a private window only for diagnosis

A match does not connect

Check your connection, turn off restrictive VPN or network filters temporarily, and try matching again. A different network can help identify whether the current network blocks live media.

How to leave, block, or report

End the conversation whenever you want. Use block to prevent further contact. Use report when behavior violates the Community Guidelines, and include only accurate information needed to understand the issue.

Account and sign-in help

Use the available sign-in recovery flow and protect verification codes. MuMu support will not ask for your password, full payment credentials, or remote access to your device.

Browser and home-screen use

MuMu works in a modern browser. If your browser offers Add to Home Screen or Install, you can use it as an installable web experience without changing the core matching flow.

Still need help?

Visit the Contact page for the right support path. For immediate danger, contact local emergency services rather than waiting for a platform response.